Refund policy

Your statutory cancellation right

Where you buy as a consumer, the Consumer Contracts Regulations 2013 give you 14 days from purchase to cancel and receive a full refund. Because our courses are digital content supplied immediately, you are asked at checkout to agree that access begins straight away, which means the 14-day right ends once you start accessing the material. If you have not accessed any of it, the full right stands.

Recorded courses

• Not yet accessed: full refund within 14 days of purchase.
• Partially accessed: we will consider a proportionate refund on request within 14 days of purchase.
• After 14 days: refunds are at our discretion — please still ask if something has gone wrong.

Live workshops

• Cancel more than 14 days before the date: full refund.
• Cancel 7–14 days before: 50% refund, or transfer to a later date at no cost.
• Cancel within 7 days, or do not attend: no refund, but you may send a colleague in your place.

If we cancel

If we cancel or reschedule a course and the new arrangement does not suit you, you receive a full refund. We are not liable for travel or accommodation costs, so please book those flexibly.

Faulty or misdescribed content

If material does not work as it should, or is not as described, tell us and we will fix it, replace it, or refund you.

How to request a refund

Email info@criticalcareacademy.co.uk with your name, the course, and the date of purchase. We respond within two working days. Approved refunds are returned to the original payment method within 5–10 working days.